Important Bank of New Hampshire Information Regarding Coronavirus (COVID-19)

Friday, July 10, 2020

Due to the success of our initial phased-in reopening strategy, Bank of New Hampshire is pleased to announce that we will be moving forward with the next phase of this reopening process. The following offices will reopen their lobbies for service as scheduled:

  • Monday, July 13th: Gilford Village and Gilford Lakeshore offices.
  • Monday, July 20th: All remaining offices, with the exception of Portsmouth and Concord at BNH Stage. In addition, the Woodsville office will remain drive-up only until their final date of September 30th. Beginning on August 1st, the Woodsville office will change to the following drive-up hours: Monday, Wednesday and Friday, 9:00 am to 3:00 pm.

As a reminder, for your safety and the safety of our employees, we are following guidelines for social distancing and other practices that support a healthy work and business environment. Here are a few things to keep in mind as our lobbies reopen:

Sanitation:

  • We are encouraging customers who choose to use the lobby to wear a mask however it is not required.
  • All Bank of New Hampshire employees will be required to wear a mask in all customer facing areas.
  • Clear acrylic barriers, known as “Germ Guards”, have been installed at all teller stations, as well at all new account desks.
  • Hand sanitizer will be available in the lobby – please feel free to use it!
  • We will routinely disinfect all common areas throughout the day.
  • All coffee machines, brochures, deposit/withdrawal slips, pens, and other items frequently found in the lobby, have been removed at this time.

Social Distancing:

  • Please abide by the signage, floor markers and other directional cues for the flow of traffic throughout the branch.
  • To best manage the number of customers in our branches, some customers may be asked to wait outside at least six feet apart in designated areas, until they are allowed to enter the lobby.

We understand that this is a challenging time for individuals, families, businesses and communities. All of our branches will have staff available in our lobbies to help guide you through our new processes. If you have any questions, or need clarification, please contact our Customer Service Team 24/7 at 1.800.832.0912 or by visiting BankNH.com. We are here for you, just as we always have been -- and we can’t wait to see you soon.

 

Monday, June 22, 2020

We are excited to announce that Bank of New Hampshire will begin reopening our lobbies through a phased-in approach beginning on Monday, June 29th. We will begin the process of reopening our doors to help you, our valued customers, in person once again! Each of our branches has unique circumstances that play a role in the timing of their reopening.

Customers will be asked to wear face coverings and to follow social distancing guidelines. Please continue to read below for more details regarding our sanitation and social distancing procedures.

Beginning on Monday, June 29th, the following Bank of New Hampshire branches will reopen their lobbies for service:

  • Antrim
  • Concord Heights
  • Conway
  • Center Ossipee
  • Laconia
  • Lincoln
  • Littleton
  • Manchester
  • Plymouth
  • Rochester

Other Bank of New Hampshire offices will remain open via drive-up at this time, with in-branch service available by appointment only. While we are excited about our phased-in approach of reopening our lobbies, we will continue to monitor CDC guidelines and any directives from the state that may require us to modify lobby access. Please visit our Locations and ATMs webpage for a complete list of Bank of New Hampshire locations and hours nearest you.

Like so many businesses in our community, our top priority is the overall health and well-being of our staff, their families and our customers. For your safety and the safety of our employees, we are following guidelines for social distancing and other practices that support a healthy work and business environment. Here are a few things to keep in mind as our lobbies begin to reopen:

Sanitation:

  • All Bank of New Hampshire employees will be required to wear a mask in all customer facing areas.
  • We are encouraging customers who choose to use this lobby access to wear a mask. If you have a medical need that prevents you from wearing a mask, or if you do not feel comfortable wearing one, you will still have access to services through our drive-up, Online Banking, or BeMobile services.
  • Clear acrylic barriers, known as “Germ Guards”, have been installed at all teller stations, as well at all new account desks.
  • Hand sanitizer will be available in the lobby – please feel free to use it!
  • We will routinely disinfect all common areas throughout the day.
  • All coffee machines, brochures, deposit/withdrawal slips, pens, and other items frequently found in the lobby, have been removed at this time.

Social Distancing:

  • Please abide by the signage, floor markers and other directional cues for the flow of traffic throughout the branch.
  • To best manage the number of customers in our branches, some customers may be asked to wait outside at least six feet apart in designated areas, until they are allowed to enter the lobby.

We understand that this is a challenging time for individuals, families, businesses and communities. All of our branches will have staff available in our lobbies to help guide you through our new processes. If you have any questions, or need clarification, please contact our Customer Service Team 24/7 at 1.800.832.0912 or by visiting BankNH.com. We are here for you, just as we always have been -- and we can’t wait to see you soon.

 

Friday, June 5, 2020

The Senate unanimously passed a bill that would provide greater flexibility for PPP borrowers. Having cleared the House last week, the Paycheck Protection Program Flexibility Act now goes to the President to be signed. The bill extends the maturity period for unforgiven PPP loans made after the date of enactment to five years. The maturity on previous PPP loans is not automatically extended, but may be extended by mutual agreement of the lender and the borrower. The bill also extends the forgiveness period for all PPP loans to 24 weeks from the date of origination. The bill would also reduce the minimum amount that businesses must devote to maintaining payroll from 75% to 60% in order to receive forgiveness.

Friday, May 29, 2020

To help ensure that PPP funds reach all small businesses in need, the Small Business Administration and Treasury Department announced that they will set aside $10 billion of the second-round PPP funds to be used exclusively by community development financial institutions. CDFIs had approved $3.2 billion in PPP loans in the second round of funding as of May 23rd.

Monday, May 18, 2020

Extended Hours

As the State of New Hampshire moves to reopen, Bank of New Hampshire drive-up locations will be operating under expanded business hours beginning on Monday, May 18th. At this time, our lobbies remain closed to customers. To view the expanded hours at your nearest office, please visit our Locations & ATMs page. We will update our customers with our plans to fully reopen as more information becomes available.

Monday, May 11, 2020

SBA Paycheck Protection Program

Bank of New Hampshire began processing the second round of funding from the SBA’s Paycheck Protection Program, on April 27th.  Through both first and second round funding initiatives, BNH employees worked around the clock processing the equivalent of 22 months-worth of loans, in only a few short week span. These efforts equated to the assistance and processing of 775 PPP applications; putting $118MM back into our business community, and resulting in the retention of almost 14,000 jobs within our markets. As New Hampshire’s largest community bank, we are privileged to have led the effort to assist so many Granite State businesses during this challenging time. For questions regarding the PPP or to connect with a Bank of New Hampshire commercial lender, please call our 24/7 customer service at 1.800.832.0912.

Thursday, April 16, 2020

IMPORTANT Paycheck Protection Program (PPP) Update

Earlier today, the Small Business Administration (SBA) notified us that they have met the $349 billion threshold for the Paycheck Protection Program (PPP) as established by Congress, as part of the CARES Act. In light of this development, we are no longer able to accept any new loan applications for the Paycheck Protection Program (PPP).

As part of the SBA program, over the last 14 day period, Bank of New Hampshire was able to successfully assist almost 600 customers secure over $110MM in funding, providing direct economic assistance to our local communities. Our employees worked tirelessly, 7 days a week, to make sure that we were able to meet the demands of as many customers as possible. Bank of New Hampshire processed the equivalent of 16 months-worth of application requests during this short two week timeframe. As New Hampshire’s largest community bank, we are privileged to have led the effort to assist so many granite state businesses during this challenging time.

Friday, April 3, 2020

https://youtu.be/qjwdYNHMQv8.

View a message from our President & CEO Paul Falvey addressing our promise to continue to serve the needs of our customers, employees and communities throughout this difficult time.

Together, we will get through this.

We are here for you, just as we always have been. For customers needing assistance, please give us a call 24/7 at 1.800.832.0912. 

Click here for important information regarding the CARES Act and the SBA Paycheck Protection Program.

Wednesday, April 1, 2020

SBA Paycheck Protection Program

Bank of New Hampshire will be participating in the Paycheck Protection Program. The SBA is still finalizing the guidelines for this program, with final language expected by the close of business on Wednesday, April 1st. Once this occurs, we will provide greater detail on the specific program guidelines, along with a fillable PDF application that can be submitted no earlier than Friday, April 3rd.

Friday, March 27, 2020

Bank of New Hampshire Stands at the Ready as an Essential Service!

The past two week period has been challenging for everyone, to say the least. We find ourselves in a constantly evolving situation, with new information becoming available on an hourly basis. As evidenced by Governor Sununu’s press conference yesterday, we now find ourselves operating under a new set of circumstances and expectations.

As you now know, Governor Sununu has issued a Stay-at-Home order for the State of New Hampshire, directing all non-essential businesses that have not already voluntarily closed to end in-person and public-interacting operations by midnight tonight and continue through Sunday, May 3rd. This includes the extension of remote-learning until May 4th.

To clarify, as part of this order, banking is considered an essential service. We have been and will continue to be, there for our communities, delivering the needed support in a responsible and safe manner for both our customers and employees. Our role continues to be vital and one we take very seriously. We are helping to assist customers navigate this difficult time and as such, we will continue to operate our drive-up only model through our branch network system.

Over the last week, Federal regulators issued guidance to banks that provide greater direction and flexibility in working with borrowers that may be facing challenges during this time. If you have concerns about how to bridge any gaps caused by COVID-19, I would encourage you to reach out to your commercial lender or retail banker for further assistance.

Not unlike other companies grappling with COVID-19 issues, we face periodic staffing challenges, as well. This is due to several factors, such as limited access to daycare, at home schooling responsibilities, employee illness and travel quarantines. As stated previously, our goal is to always maintain our drive-up schedule at all office locations. However, due to current staffing challenges, the Gilford Lakeshore office is temporarily closed and will reopen drive-up services on Monday, March 30th. We appreciate your patience and understanding as we work through this process.

We also want to remind you that you are able to do most of your banking online or on the BNH BeMobile Banking app 24/7. If you need assistance with any of these services, we would be happy to assist you. Please chat with us online at www.BankNH.com, or call us at 1-800-832-0912.

As always, the overall well-being of our customers, employees and communities continue to be our primary concern. We are monitoring the situation very closely and will remain ready to assist our customers with whatever needs they may have. Please continue to check for relevant and timely updates at https://banknh.com/about/coronavirus-update.

Friday, March 20, 2020

Putting our Customers, Employees and Communities first!

Almost 200 years ago Bank of New Hampshire was founded to serve the needs of the community. Providing protection, leadership and a vision for the future remain at the heart of our mission. As we work our way through the global coronavirus event, Bank of New Hampshire is here to fill this role.

We have weathered major challenges in the past, including world wars, pandemics and most recently, the 2008 financial crisis. This global health event will be no different. We ended 2019 as one of the top performing banks in New England with solid capital reserves built-up over 189 years. We are monitoring events closely and doing all we can to reduce the impact on our community, while keeping customers and employees safe.

Today, this means keeping all of our drive-ups open and our 24/7 customer service lines available (1.800.832.0912), while putting the health and well-being of our customers, employees and communities first. Continue to get the latest updates from us here.

Remember that you can do most of your banking online or on the BNH BeMobile Banking app 24/7, all from the comfort of your own home. If you need assistance setting this up for the first time, we would be happy to help you get started. Chat with us online at www.BankNH.com or call us at 1.800.832.0912.

We have been a financial pillar in our communities for almost 200 years. We were here for you then, we are here for you now and we will be here for you tomorrow.

Monday, March 16, 2020

Bank of New Hampshire has been a part of the community for over 188 years. Over that period of time, we have developed a personal connection to the businesses and customers we serve on a daily basis. As a result of that, we have an obligation to do our part in helping protect the well-being of both our employees and customers. We continue to actively monitor these developments by closely following updates from the World Health Organization, Centers for Disease Control and the State of New Hampshire.

As part of this real-time review, several developments occurred over the weekend, such as Governor Chris Sununu’s order regarding the closure of all school districts within the State of New Hampshire. Due to several key factors, such as limited staffing and the general safety of our customers and employees, we feel it prudent to take additional precautionary measures.

Retail Banking Offices

Beginning tomorrow, Tuesday, March 17th, we will be operating our branch offices by drive-up only, with certain services (wire transfers, coin orders, safe deposit box access, etc.) being available by appointment only. As always, these offices will be available to answer your calls during normal banking hours. Please visit https://www.banknh.com/about/locations for your local branch office contact information.

The Concord Stage office (18 South Main Street), Conway office (23 Main Street) and Portsmouth office (11 Portwalk Place) do not have drive-up capabilities and will be temporarily closed.

Please be assured that you will still have the ability to access all services available within our online and mobile banking platforms, as well as our Telebank option. You can get more information on these services by visiting www.banknh.com.

We will continue to monitor the situation closely and will post regular updates at www.banknh.com.

We appreciate your continued support and the trust you have placed in us.


Friday, March 13, 2020

At Bank of New Hampshire, our primary concern is the overall health and well-being of our staff, their families and our customers. We understand that there is great uncertainty regarding the ever evolving circumstances with the Coronavirus (COVID-19). As a trusted partner, it is our responsibility to actively monitor these developments by closely following real-time updates from the World Health Organization, Centers for Disease Control and the State of New Hampshire and the associated departments.

Based on current information, we are taking several measures to help mitigate those circumstances, while ensuring that banking services remain available to you, our customers.

What steps have we taken?

We have a dedicated preparedness response team, actively monitoring real-time developments

Developed a comprehensive continuity plan to ensure that banking services remain uninterrupted

All bank offices and ATMs are being thoroughly cleaned on a regular basis to reduce further exposure, which includes a sufficient stock of hand sanitizer

We are monitoring all employee travel, requiring staff to employ remote work protocols, when necessary

As always, any employee feeling ill is being asked to stay home

Employing social distancing practices by minimizing group meetings and utilizing virtual meeting strategies, when feasible

 

Alternative Channels – Available 24/7 (www.banknh.com)

Our online banking and mobile applications are available, allowing you to view balances, transfer money and more

Our Debit Cards offer you simple and quick payment options, making transactions cash free

Telebank offers convenience of checking account information, all with your phone at 1.800.566.3280

ATM network to ensure that cash is available at any time

Telephone support at 1.800.832.0912

 

Be Alert

Sadly, in times such as this, there are an increase in fraud attempts, leveraging on the public's fear

Remain vigilant to potential phishing emails, impersonating government agencies, looking to obtain personal information from you

Bank of New Hampshire would never make calls, send emails or texts, soliciting personal information

 

We will continue to monitor the situation closely and will continue to provide any relevant updates on our website (www.banknh.com) as they pertain to Bank of New Hampshire and our services and protocols. We also encourage you to follow proven and reputable sources, such as the World Health Organization (WHO) and the Centers for Disease Control (CDC).

 

We sincerely appreciate your trust in us and thank you for being a valued customer.