Important Bank of New Hampshire Information Regarding Coronavirus (COVID-19)
Wednesday, April 1, 2020
SBA Paycheck Protection Program
Bank of New Hampshire will be participating in the Paycheck Protection Program. The SBA is still finalizing the guidelines for this program, with final language expected by the close of business on Wednesday, April 1st. Once this occurs, we will provide greater detail on the specific program guidelines, along with a fillable PDF application that can be submitted no earlier than Friday, April 3rd.
Friday, March 27, 2020
Bank of New Hampshire Stands at the Ready as an Essential Service!
The past two week period has been challenging for everyone, to say the least. We find ourselves in a constantly evolving situation, with new information becoming available on an hourly basis. As evidenced by Governor Sununu’s press conference yesterday, we now find ourselves operating under a new set of circumstances and expectations.
As you now know, Governor Sununu has issued a Stay-at-Home order for the State of New Hampshire, directing all non-essential businesses that have not already voluntarily closed to end in-person and public-interacting operations by midnight tonight and continue through Sunday, May 3rd. This includes the extension of remote-learning until May 4th.
To clarify, as part of this order, banking is considered an essential service. We have been and will continue to be, there for our communities, delivering the needed support in a responsible and safe manner for both our customers and employees. Our role continues to be vital and one we take very seriously. We are helping to assist customers navigate this difficult time and as such, we will continue to operate our drive-up only model through our branch network system.
Over the last week, Federal regulators issued guidance to banks that provide greater direction and flexibility in working with borrowers that may be facing challenges during this time. If you have concerns about how to bridge any gaps caused by COVID-19, I would encourage you to reach out to your commercial lender or retail banker for further assistance.
Not unlike other companies grappling with COVID-19 issues, we face periodic staffing challenges, as well. This is due to several factors, such as limited access to daycare, at home schooling responsibilities, employee illness and travel quarantines. As stated previously, our goal is to always maintain our drive-up schedule at all office locations. However, due to current staffing challenges, the Gilford Lakeshore office is temporarily closed and will reopen drive-up services on Monday, March 30th. We appreciate your patience and understanding as we work through this process.
We also want to remind you that you are able to do most of your banking online or on the BNH BeMobile Banking app 24/7. If you need assistance with any of these services, we would be happy to assist you. Please chat with us online at www.BankNH.com, or call us at 1-800-832-0912.
As always, the overall well-being of our customers, employees and communities continue to be our primary concern. We are monitoring the situation very closely and will remain ready to assist our customers with whatever needs they may have. Please continue to check for relevant and timely updates at https://banknh.com/about/coronavirus-update.
Friday, March 20, 2020
Putting our Customers, Employees and Communities first!
Almost 200 years ago Bank of New Hampshire was founded to serve the needs of the community. Providing protection, leadership and a vision for the future remain at the heart of our mission. As we work our way through the global coronavirus event, Bank of New Hampshire is here to fill this role.
We have weathered major challenges in the past, including world wars, pandemics and most recently, the 2008 financial crisis. This global health event will be no different. We ended 2019 as one of the top performing banks in New England with solid capital reserves built-up over 189 years. We are monitoring events closely and doing all we can to reduce the impact on our community, while keeping customers and employees safe.
Today, this means keeping all of our drive-ups open and our 24/7 customer service lines available (1.800.832.0912), while putting the health and well-being of our customers, employees and communities first. Continue to get the latest updates from us here.
Remember that you can do most of your banking online or on the BNH BeMobile Banking app 24/7, all from the comfort of your own home. If you need assistance setting this up for the first time, we would be happy to help you get started. Chat with us online at www.BankNH.com or call us at 1.800.832.0912.
We have been a financial pillar in our communities for almost 200 years. We were here for you then, we are here for you now and we will be here for you tomorrow.
Monday, March 16, 2020
Bank of New Hampshire has been a part of the community for over 188 years. Over that period of time, we have developed a personal connection to the businesses and customers we serve on a daily basis. As a result of that, we have an obligation to do our part in helping protect the well-being of both our employees and customers. We continue to actively monitor these developments by closely following updates from the World Health Organization, Centers for Disease Control and the State of New Hampshire.
As part of this real-time review, several developments occurred over the weekend, such as Governor Chris Sununu’s order regarding the closure of all school districts within the State of New Hampshire. Due to several key factors, such as limited staffing and the general safety of our customers and employees, we feel it prudent to take additional precautionary measures.
Retail Banking Offices
Beginning tomorrow, Tuesday, March 17th, we will be operating our branch offices by drive-up only, with certain services (wire transfers, coin orders, safe deposit box access, etc.) being available by appointment only. As always, these offices will be available to answer your calls during normal banking hours. Please visit https://www.banknh.com/about/locations for your local branch office contact information.
The Concord Stage office (18 South Main Street), Conway office (23 Main Street) and Portsmouth office (11 Portwalk Place) do not have drive-up capabilities and will be temporarily closed.
Please be assured that you will still have the ability to access all services available within our online and mobile banking platforms, as well as our Telebank option. You can get more information on these services by visiting www.banknh.com.
We will continue to monitor the situation closely and will post regular updates at www.banknh.com.
We appreciate your continued support and the trust you have placed in us.
Friday, March 13, 2020
At Bank of New Hampshire, our primary concern is the overall health and well-being of our staff, their families and our customers. We understand that there is great uncertainty regarding the ever evolving circumstances with the Coronavirus (COVID-19). As a trusted partner, it is our responsibility to actively monitor these developments by closely following real-time updates from the World Health Organization, Centers for Disease Control and the State of New Hampshire and the associated departments.
Based on current information, we are taking several measures to help mitigate those circumstances, while ensuring that banking services remain available to you, our customers.
What steps have we taken?
We have a dedicated preparedness response team, actively monitoring real-time developments
Developed a comprehensive continuity plan to ensure that banking services remain uninterrupted
All bank offices and ATMs are being thoroughly cleaned on a regular basis to reduce further exposure, which includes a sufficient stock of hand sanitizer
We are monitoring all employee travel, requiring staff to employ remote work protocols, when necessary
As always, any employee feeling ill is being asked to stay home
Employing social distancing practices by minimizing group meetings and utilizing virtual meeting strategies, when feasible
Alternative Channels – Available 24/7 (www.banknh.com)
Our online banking and mobile applications are available, allowing you to view balances, transfer money and more
Our Debit Cards offer you simple and quick payment options, making transactions cash free
Telebank offers convenience of checking account information, all with your phone at 1.800.566.3280
ATM network to ensure that cash is available at any time
Telephone support at 1.800.832.0912
Sadly, in times such as this, there are an increase in fraud attempts, leveraging on the public's fear
Remain vigilant to potential phishing emails, impersonating government agencies, looking to obtain personal information from you
Bank of New Hampshire would never make calls, send emails or texts, soliciting personal information
We will continue to monitor the situation closely and will continue to provide any relevant updates on our website (www.banknh.com) as they pertain to Bank of New Hampshire and our services and protocols. We also encourage you to follow proven and reputable sources, such as the World Health Organization (WHO) and the Centers for Disease Control (CDC).
We sincerely appreciate your trust in us and thank you for being a valued customer.