For security purposes, we are unable to assist with the following via email: Account Balances, Payoff Balances, Online Banking Access, Change of Address, Transfer of Funds and travel notifications regarding debit card restrictions.
To report a lost or stolen ATM or debit card, please call the Customer Solution Center during business hours at 1.800.832.0912. Customer Solution Center Hours: Monday - Friday - 8:00 am - 6:00 pm, Saturday - 8:00 am - 12:00 pm. After hours, please call 1.800.264.5578, outside the US, please call 412.552.2696.
Any notice of error or information request related to the servicing of your mortgage or home equity loan must be submitted to us in writing on a separate sheet, to 62 Pleasant Street, Laconia, NH, 03246, or electronically through Bank of New Hampshire's online banking. The following information must be included with your request: Your name, account number, and a description of the error you believe has occurred or the information you are requesting.